Extend Shipping Protection

K2 Industries Offers Peace of Mind with Extend Shipping Protection

 

K2 Industries is excited to partner with Extend, Inc., an independent third-party provider, to offer Shipping Protection Plans. These plans are directly between you and Extend, Inc. K2 Industries and its affiliates facilitate the process but have no direct obligations for the protection plan itself.

Enjoy Peace of Mind with Your Purchase

We've partnered with Extend to provide their Shipping Protection Program, ensuring your valuable purchases arrive safely and securely.

 

Frequently Asked Questions (FAQs) about Extend Shipping Protection

 

What is Extend Shipping Protection?

This optional service, available at checkout for a small fee, safeguards your package against loss, theft, or damage during shipment. In case of an issue, you can file a claim through Extend's user-friendly portal, Kaley, and receive a replacement quickly.

 

How do I purchase an Extend Shipping Protection Plan?

Simply select the plan during checkout. This plan covers your entire order, offering protection against loss, theft, or damage in transit, regardless of the number of items you purchase.

 

Benefits of Extend Shipping Protection
  • Assurance: Extend offers peace of mind by providing easy claim filing and coverage for shipping mishaps.
  • Streamlined Replacement: Their user-friendly claims process and dedicated support team ensure a smooth replacement experience.

 

What Products are Covered?

The plan covers physical goods shipped within the U.S. and Puerto Rico. While most items are eligible, some exceptions may apply. Partnering with merchants ensures eligible items are covered.

 

What Situations are Not Covered?

Certain issues require contacting K2 Industries directly:

  • Backordered items
  • Order errors (incorrect size, color, product)
  • Missing items from undamaged packages
  • Mechanical or electrical defects

Other claims may be denied for the following reasons:

  • Incorrect shipping address provided
  • Recipient refusal of delivery
  • Multiple failed delivery attempts by the carrier
  • Package redirection by the recipient
  • Fraudulent claims

 

Coverage Details
  • When coverage starts: Coverage begins when the shipping carrier scans the package and lasts until delivery.
  • What’s covered: Lost or damaged goods during shipment are covered, but damages after delivery are not.
  • Claim filing window: You must file claims for damaged items within 60 days of delivery.

 

When to File a Claim
  • Damaged Packages: File a claim immediately upon delivery.
  • Lost or Stolen Packages: Wait five business days after the estimated delivery date to allow for potential delays.

 

Additional Information

Track your package. If "In Transit" persists for more than five days or "Delivered" shows but the package isn't there after five days, file a claim.

 

Filing a Claim

You’ll need your contract ID or email address to file a claim through Extend's Customer Claims Portal or by phone at 1-877-248-7707.

 

Where to Find Your Contract ID

You’ll receive an email from Extend with your contract ID, coverage dates, and product information. If you don’t receive the email, contact Extend's Customer Care Team at ShippingProtection@extend.com.

 

How to File a Claim

The process is simple. Provide your contract ID or email, answer a few questions about the issue, and upon approval, receive a confirmation email to purchase a replacement.

 

Help with Claim Complications

Extend's Customer Care Team is available through their portal or at 1-877-248-7707 to assist you with any claim-related issues.

 

Cancelling Your Extend Shipping Protection Plan

Yes, you can cancel the plan before the product ships. Contact K2 Industries to cancel your order or make adjustments.