Post-Purchase Guidelines
Everything you need to know after your order ships
Welcome to K2 Industries! Your order is on its way, and we want to make sure you have the best possible experience. Taking a few minutes to review these guidelines will help ensure smooth delivery and installation.
Package Delivery & Inspection
CRITICAL: Inspect Immediately Upon Delivery
Before signing for your package:
- Examine packaging for visible damage, dents, or crushing
- Note ANY damage on delivery receipt (POD)
- Don't sign without notation if damage is visible
- Take photos of any concerning damage before opening
After delivery:
- Unpack carefully and inspect all contents within 48 hours
- Take photos of packaging and parts during unboxing
- Don't attempt installation if you discover any damage
IMPORTANT DELIVERY NOTES:
- Contact carrier directly to reschedule or arrange pickup if delivery issues occur
- Multiple delivery attempts may result in item disposal and no refunds
- Damage and shipping claims processing takes time, patience required
If You Receive Wrong/Incorrect Items
Email immediately with:
- Photos of items received
- Your order number
- Description of what's wrong
Time sensitive: Must report incorrect items immediately upon receipt
Return Policy Summary
30-Day Return Window:
- Returns accepted within 30 days of delivery
- Return authorization required - email first
- 25% restocking fee applies to all returns (unless defective)
- Customer pays return shipping (unless error by K2)
✅ Full Refunds (No Fees):
- Defective or damaged items
- Wrong item sent by us
❌ Items That Cannot Be Returned:
- Installed or attempted installation
- Custom/painted parts
- Special orders
- Final sale items
Need to return something? Email support@k2-industries.com with your order number and reason. We'll guide you through.
Installation Guidelines
Before You Install:
- Verify vehicle compatibility using our fitment guides
- Read all instructions completely before starting
- Test fit first - don't force parts that don't fit easily
- Call us if unsure: +17726750284 - we're here to help!
Professional Installation Recommended For:
All Auto Part Products
Installation Damage Policy:
- Installation damage not covered under our return policy
- Use qualified installers for complex parts
- Installation support available - call for guidance
- Manufacturer warranties may be voided by improper installation
Shipping Damage Claims
If You Discover Damage:
Step 1: Don't install anything - contact us immediately
Step 2: Email support@k2-industries.com with:
- Your order number
- Photos of packaging and damaged items
- Description of the damage
Step 3: We'll handle everything
- File carrier claims on your behalf
- Arrange replacement shipment - if applicable
With Shipping Protection: Instant replacement available
Without Shipping Protection: We'll still help, but options may be limited
Need Help? Contact Us FIRST!
Before contacting your bank or filing disputes, please reach out to us directly. We resolve issues faster and more fairly than lengthy dispute processes.
Multiple Ways to Reach Us:
- 📧 Email: support@k2-industries.com
- 📞 Phone: +17726750284 (Mon-Fri 9AM-6PM EST)
- 📱 Text: +17726750284 for urgent issues
What We Help With:
- Compatibility questions and vehicle verification
- Installation support and guidance
- Damage claims and replacement coordination
- Return authorizations and shipping labels
- Warranty claims with manufacturers
Supplier-Specific Important Notes
RENDITION DESIGN PRODUCTS
If your order contains Rendition Design parts:
⚠️ CRITICAL: RECORD UNBOXING VIDEO - Insurance will NOT accept claims without video documentation
DURAFLEX / CARBON CREATIONS PRODUCTS
If your order contains Duraflex or Carbon Creations parts:
- ⚠️ CRITICAL: RECORD UNBOXING VIDEO - Required for any damage claims
- DAMAGE NOTATION: Must note any damage on delivery receipt (POD) with driver - claims will NOT be accepted without this
- CLAIM DEADLINE: Damage claims must be started within 48 hrs
- REQUIRED DOCUMENTATION: All images and case template information must be submitted before claim processing begins
- BODYWORK REQUIRED: These parts WILL require bodywork for proper fitment
- FITMENT: Always test fit before any modifications, sanding, or painting
- RETURNS: No returns accepted once installation has begun
- DELIVERY ISSUES: If carrier cannot deliver after multiple attempts and item is disposed of, no refunds available
SEIBON CARBON / ANDERSON COMPOSITES PRODUCTS
If your order contains Seibon Carbon or Anderson Composites parts:
- ⚠️ CRITICAL: RECORD UNBOXING VIDEO - Required for any damage claims
- DAMAGE NOTATION: Must note any damage on delivery receipt (POD) with driver - claims will NOT be accepted without this
- CLAIM DEADLINE: Damage claims must be started within 48 hr
- REQUIRED DOCUMENTATION: All images and case template information must be submitted before claim processing begins
- BODYWORK REQUIRED: These parts WILL require bodywork for proper fitment
- DELIVERY ISSUES: If carrier cannot deliver after multiple attempts and item is disposed of, no refunds available
Common Questions Answered
Why These Guidelines Matter
For Your Protection:
- Faster resolutions than bank dispute processes
- Better outcomes through direct communication
- Avoid unnecessary fees and complications
- Get expert support for installations
For Best Results:
- Know your rights and return options upfront
- Prevent installation mistakes that void returns
- Get help when you need it most
- Ensure parts perform as expected
Our Commitment to You
We're automotive enthusiasts serving automotive enthusiasts. If something's not right, we want to know about it and fix it quickly. Most issues can be resolved with a quick email or phone call.
Remember: Contacting us directly is always faster and easier than going through your bank or credit card company!
Last updated: June 10, 2025
