Post-Purchase Guidelines
Everything you need to know after your order ships
Welcome to K2 Industries! Your order is on its way, and we want to make sure you have the best possible experience. Taking a few minutes to review these guidelines will help ensure smooth delivery and installation.
:package: Package Delivery & Inspection
CRITICAL: Inspect Immediately Upon Delivery
Before signing for your package:
Examine packaging for visible damage, dents, or crushing
Note ANY damage on delivery receipt (POD) - if your order arrives via freight - this is required for claims
Don’t sign without notation if damage is visible
Take photos of any concerning damage before opening
After delivery:
Unpack carefully and inspect all contents within 48 hours - Freight must be noted immediately on delivery
Take photos of packaging and parts during unboxing
Don’t attempt installation if you discover any damage
Contact us immediately if you find any issues: Support@k2-industries.com or +17726750284
IMPORTANT DELIVERY NOTES:
If delivery is difficult or issues happen with delivery. Customer must contact carrier directly to reschedule or arrange pickup
Multiple delivery attempts: If carrier cannot reach you and item is disposed of after multiple contact attempts, refunds are not available
Claims processing: Damage and shipping claims can take time to process - please be patient
If You Receive Wrong/Incorrect Items:
Email immediately with:
Photos of items received
Your order number
Description of what’s wrong Time sensitive: Must report incorrect items immediately upon receipt
:arrows_counterclockwise: Return Policy Summary
30-Day Return Window:
Returns accepted within 30 days of delivery
Return authorization required - email Support@k2-industries.com first
25% restocking fee applies to all returns (unless item is determined defective/damaged by K2)
Customer pays return shipping (unless our error)
Full Refunds (No Fees):
Defective or damaged items - If confirmed by claim
Wrong item sent by us
Items That Cannot Be Returned:
Installed or attempted installation (safety reasons)
Custom/painted parts (after work has started)
Special orders (made specifically for you)
Sale items marked “Final Sale”
Need to return something? Email Support@k2-industries.com with your order number and reason. We’ll guide you through the process.
:wrench: Installation Guidelines
Before You Install:
Verify vehicle compatibility using our fitment guides
Read all instructions completely before starting
Test fit first - don’t force parts that don’t fit easily
Call us if unsure: +17726750284 - we’re here to help!
Professional Installation Recommended For:
All Auto Part Produts
Installation Damage Policy:
Installation damage not covered under our return policy
Use qualified installers for complex parts
Installation support available - call for guidance
Manufacturer warranties may be voided by improper installation
:rotating_light: Shipping Damage Claims
If You Discover Damage:
Step 1: Don’t install anything - contact us immediately Step 2: Email Support@k2-industries.com with:
Your order number
Photos of packaging and damaged items
Description of the damage
Step 3: We’ll handle everything
File carrier claims on your behalf
Arrange replacement shipment - if applicable
With Shipping Protection: Instant replacement available Without Shipping Protection: We’ll still help, but options may be limited
:telephone_receiver: Need Help? Contact Us FIRST!
Before contacting your bank or filing disputes, please reach out to us directly. We resolve issues faster and more fairly than lengthy dispute processes.
Multiple Ways to Reach Us:
:e-mail: Email: Support@k2-industries.com
:telephone_receiver: Phone: +17726750284 (Mon-Fri 9AM-6PM EST)
:iphone: Text: +17726750284 for urgent issues
What We Help With:
Compatibility questions and vehicle verification
Installation support and guidance
Damage claims and replacement coordination
Return authorizations and shipping labels
Warranty claims with manufacturers
:factory: Supplier-Specific Important Notes
RENDITION DESIGN PRODUCTS
If your order contains Rendition Design parts:
:warning: CRITICAL: RECORD UNBOXING VIDEO - Insurance will NOT accept claims without video documentation
DURAFLEX / CARBON CREATIONS PRODUCTS
If your order contains Duraflex or Carbon Creations parts:
:warning: CRITICAL: RECORD UNBOXING VIDEO - Required for any damage claims
DAMAGE NOTATION: Must note any damage on delivery receipt (POD) with driver - claims will NOT be accepted without this
CLAIM DEADLINE: Damage claims must be started within 48 hrs
REQUIRED DOCUMENTATION: All images and case template information must be submitted before claim processing begins
BODYWORK REQUIRED: These parts WILL require  bodywork for proper fitment
FITMENT: Always test fit before any modifications, sanding, or painting
RETURNS: No returns accepted once installation has begun
DELIVERY ISSUES: If carrier cannot deliver after multiple attempts and item is disposed of, no refunds available
SEIBON CARBON / ANDERSON COMPOSITES PRODUCTS
If your order contains Seibon Carbon or Anderson Composites parts:
:warning: CRITICAL: RECORD UNBOXING VIDEO - Required for any damage claims
DAMAGE NOTATION: Must note any damage on delivery receipt (POD) with driver - claims will NOT be accepted without this
CLAIM DEADLINE: Damage claims must be started within 48 hr
REQUIRED DOCUMENTATION: All images and case template information must be submitted before claim processing begins
BODYWORK REQUIRED: These parts WILL require bodywork for proper fitment
DELIVERY ISSUES: If carrier cannot deliver after multiple attempts and item is disposed of, no refunds available
:zap: Common Questions Answered
“My part doesn’t fit perfectly - is this normal?”
Minor adjustments are common, especially for aftermarket parts. Contact us before forcing fitment - we can help determine if modifications are needed or if there’s an issue.
“Can I return a part if I change my mind?”
Yes, within 30 days with 25% restocking fee. Part must be unused and in original packaging. Return authorization required first.
“What if my package shows delivered but I didn’t receive it?”
Contact us immediately. We’ll trace the package with the carrier and request delivery proof including GPS coordinates.
“What if I ordered the wrong part?”
Contact us within 30 days. Return shipping and 25% restocking fee applies, but we’ll help you find the correct part, often with a discount on the replacement. Or we can coordinate an exchange.
:dart: Why These Guidelines Matter
For Your Protection:
Faster resolutions than bank dispute processes
Better outcomes through direct communication
Avoid unnecessary fees and complications
Get expert support for installations
For Best Results:
Know your rights and return options upfront
Prevent installation mistakes that void returns
Get help when you need it most
Ensure parts perform as expected
:handshake: Our Commitment to You
We’re automotive enthusiasts serving automotive enthusiasts. If something’s not right, we want to know about it and fix it quickly. Most issues can be resolved with a quick email or phone call.
Remember: Contacting us directly is always faster and easier than going through your bank or credit card company!
Questions about these guidelines? Contact us at Support@k2-industries.com or +17726750284
Last updated: June 10, 2025